First, we wish you to use our products and we will do all that we can to preserve you as a satisfied customer. You're always welcome to approach our support and state your complaint. We will do our best to help you.
Unless stated differently, Babylon Software maintains a 30-day money back guarantee refund policy for its software products.
The refund policy covers both new purchases and renewals. The 30-day window would apply from the date of the transaction.
Please note that consumable products such as Human Translation and LingoLearn lessons cannot be refunded if consumed partially or in full.
Any physical product will only be refunded if requested within 30 days and only once the physical product has been returned and verified.
Any requests submitted after the 30 days period are at Babylon’s full discretion.