Start a conversation

Babylon Store Questions

  • What is your refund policy?

    First, we wish you to use our products and we will do all that we can to preserve you as a satisfied customer. You're always welcome to approach our support and state your complaint. We will do our be...

  • Can I use Babylon at work?

    Babylon offers a different version for use in a business or corporate environment. If you wish to use Babylon for work, please make sure to request a quote here. The Babylon version available for down...

  • What is the difference between the Babylon payment plans?

    Monthly Recurrent Subscription: The Monthly Recurrent plan renews itself automatically on the same day of each month. The Monthly Recurrent plan entitles you to use the software purchased, until you s...

  • Is the renewal automatic?

    If you purchased a monthly subscription, Babylon will charge you the same amount on the same date each month.  If you wish to stop your recurring subscription, please contact our support team before t...

  • I lost my order confirmation

    We are sorry to hear that. If you purchased ELS (Extended License Service), you have the option to click here and use the ELS. Input the email you used for the purchase and it will retrieve and send t...

  • I would like to renew my annual license

    We are happy to hear that you like our product and would like to continue working with our software for another year! When renewing your 12-month subscription, all you have purchase is the basic licen...

  • My Transaction failed

    We apologize for the inconvenience. Please take the following steps before attempting to purchase again: Verify that all the details you entered are correct. Make sure that your card is not limited by...

  • What credit cards do you accept?

    We currently accept Visa & Mastercard in our store. If you have a different card, you can choose to pay through PayPal which accepts a wider variety of credit cards and other payment methods. You are ...

  • I never received my license

    We are sorry for your inconvenience. It might be that the email you entered was incorrect or maybe there is a temporary issue on our side. Please make sure to contact our support team ASAP with any de...

  • I don’t want to post my credit card online

    You can rest assured that our site and online store are secure. With that said, if you are still uncomfortable with posting your details online, you can open a ticket with our support team and include...